ORDERING
How do I place an order?
- Browse our website to find the item you want.
- Use the menus to pick your preferences and add the item to your basket.
- Click the basket icon in the top right corner.
- Confirm where you want the order delivered or if you'll pick it up in-store.
- Go to checkout and provide a delivery address if needed.
- Pay for your order.
- After payment, you can upload your artwork online. If you prefer, you can also call us at 01227765031 to discuss your order over the phone
How do I send my artwork?
You can ‘upload’ it right away or ‘send it later’ button
You can email us info@printmatterskent.comor we recommend wetransfer.com to upload large artwork files
Which methods of payment do we take?
We accept payment from all major credit and debit cards via our secure payment provider Stripe. Or we can send a payment link via emails/phones
What are the cut-off times?
Orders must be placed by 2 pm on weekdays (Monday to Friday). If you order after 2pm, we'll process it as soon as possible, but it might move to the next working day for processing.
Please note Turnaround time is the duration it takes to make your print in our factory before sending it out for next-day delivery.
For example, if you choose a 2-day turnaround:
We dispatch it on day 2.
You receive or collect it on day 3.
Please note that some products are not made on-site in Canterbury, Kent
Can I make changes to my order once the artwork has been approved?
Once you've approved the artwork and placed your order, we can't make any changes. Our fast turnaround times mean we start processing quickly, so modifications aren't possible after artwork submission, We often gang up print jobs with other jobs
DELIVERY
How much is delivery?
Smaller Printed Products: Delivery is already included in the shown price on our website.
Larger Display Products: There's a separate delivery charge for bulky or heavy items, and you'll see this added at the checkout.
Can I upgrade my delivery?
Unfortunately, you can't upgrade your delivery online right now. However, you can contact us directly for more information on how to add this service manually
Can I change the delivery address on my order?
You can change the delivery address before we create the delivery label. If the label is already made, we can still help, but it might cause a 24-hour delay. Contact us via phone, live chat, or email to make any address changes.
Where is my delivery?
We'll send you an email with a tracking number and delivery details once we've sent out your order
Can I Send it directly to my client?
Yes, you can send it directly to your client! We use white-label packaging for all orders to keep everything confidential.
How will my order be delivered?
For most orders, we use DPD for delivery. Once your order is dispatched, DPD will email you a tracking code. On delivery day, you'll get another email with a 1-hour delivery window. Large-format printing (like banners/signs) is sent via, APC, UPS, or another courier. We don't usually deliver outside of the UK, if this is needed please call us up or email as a special request
VAT
Although most prices on our website include VAT on printing, it’s important to know which printed products are VAT-able and which are zero-rated. This table shows which printed matter has standard-rated VAT and which products are VAT-free. The standard VAT rate is 20%.
For full details on VAT, please check HMRC'sofficial guidelines
Please note that your order may be put on hold until the VAT element part of the order is paid.
OUR PRODUCTS
Do your products include design?
Our prices assume you provide ready-to-print artwork. We can fix files or If you need design services, we offer them at an extra cost. Please see our design page or Contact us for more details.
Do you offer stocks not listed on your website?
Yes offers so much more, Embroidery, Clothing, Promotional items like Pens, mugs notepads, even spinning wheels. We can print almost anything, You are more than welcome to get in touch with us and we will be happy to help point you in the right direction.
Can I order bespoke quantities or sizes?
Certainly! For custom quantities or sizes, please send us an email. You can also give us a call for further assistance.
Why are prices different online than in the shop?
Online prices are set for quick and easy ordering with the most popular items. We can't provide bespoke sizes or quantities online to keep prices cost-effective, but we can do so please contact us for more details.
Do you offer Eco-friendly printing?
Please look at our Recycled Product Range, All the paper that we use comes from FSC-certified suppliers.
ARTWORK
What file types can I upload?
Just Print: We'll print your ready-to-go PDF.
File Check: Send a PDF, jpg, eps, or tiff, and we'll double-check before printing.
File Assist: Provide a JPG, eps, or tiff, and we'll convert it into a print-ready PDF.
We can technically handle all file types, but many aren't safe or reliable. Stick to the recommended formats for a smoother process if you can
What colour should my artwork be set up in?
For printing, we require your artwork to be supplied in full CMYK (Cyan, Magenta, Yellow, Key). If you create your design in RGB and submit it for printing, then we will automatically convert your artwork to CMYK and send it to print. During this conversion, sometimes the colours are not accurately converted and may result in an undesired print. RGB colours tend to be vibrant on screen, but when printed, the colours darken because you are adding a 4th colour element into the image.
Before creating your artwork, please ensure that your document is set up in CMYK.
For Adobe Photoshop, In Design and Illustrator, you can change colour settings in the proof set-up menu, under view.
How big should my files be?
Make sure your files are no larger than 100MB when sending them to us.
What resolution do I need to set my artwork up at?
In simpler terms:
Small Format (Flyers, Business Cards): Use a minimum resolution of 300dpi.
Large Format (Posters, Roller Banners): Stick to a minimum of 150dpi.
PVC Banners: Aim for 150dpi as well.
Will I receive a proof?
If you're submitting your own artwork, it's crucial to ensure it's ready for print, as once you place the order and upload the files, it goes to print immediately. There's no proof provided at this stage, so please double-check everything before ordering, as we can't take responsibility for any errors on your part. If you are in any doubt please email us before ordering
I have purchased an artwork/design service. Will I receive a proof?
If you've bought our artwork/design service, we'll send you proofs to review before printing. It's crucial to check and approve all details, like dates and names, as we're not responsible for errors found after approval. Once you give the green light, your order goes to print, and it can't be stopped.